Welcome to Florist Pimlico’s online platform. These Terms & Conditions govern the use of our website and apply specifically to the online purchase and delivery of flowers throughout Pimlico and the surrounding areas. By placing an order with Florist Pimlico, you confirm your agreement to be bound by the terms set out below. Please read these Terms & Conditions carefully before using our services.
"We", "us", or "our" refers to Florist Pimlico, the provider of flower delivery services in Pimlico and adjacent neighbourhoods. "You" or "the customer" means the person using our website to purchase flower products and arranging deliveries. "Order" refers to the transaction made for flower bouquets and gifts via our website. "Website" refers to our online portal through which orders are placed.
1. Product Selection: Browse the available range of flower bouquets and arrangements on our website. Each product contains images and descriptions to guide your selection for online flower delivery Pimlico.
2. Order Submission: Once you have selected your products, proceed to the checkout page. You will be required to provide delivery details including the recipient’s name, address in Pimlico or surrounding areas, preferred delivery date, and any special instructions.
3. Order Confirmation: Upon successfully submitting your order and payment, you will receive an order acknowledgment on the website and via confirmation message. This serves as initial confirmation that your order is being processed.
4. Order Acceptance: Acceptance of your order, and therefore the formation of a contract, takes place when we issue a written order confirmation which may be provided in digital format. We reserve the right to refuse or cancel orders at our discretion, particularly those that cannot be fulfilled due to stock limitations, incorrect information, or delivery constraints within Pimlico and the neighbouring areas.
5. Order Modification: Should you wish to make amendments to your order, please contact us as soon as possible. While we strive to accommodate changes, they cannot be guaranteed once orders have entered the preparation or dispatch stage.
Florist Pimlico provides fresh, seasonal flower arrangements. Occasionally, certain flowers may be unavailable due to seasonal variations or supply chain interruptions. We reserve the right to substitute unavailable products with flowers of equivalent value and style while maintaining the intended character of your bouquet or arrangement. Substitutions will always aim to ensure satisfaction and uphold the overall theme of the original product ordered for flower delivery in Pimlico.
Florist Pimlico delivers to addresses within Pimlico and most surrounding areas. When placing your order, please ensure all recipient information is accurate, including the postcode, to avoid delivery delays.
Delivery Times: We offer same-day and next-day delivery where possible, subject to order cut-off times and availability. Delivery times are estimated and while we endeavour to meet your desired date and slot, events beyond our control may affect punctuality (e.g., severe weather, traffic disruptions).
Unable to Deliver: If a delivery cannot be completed due to incorrect details or the recipient not being present, we may attempt to leave the flowers with a neighbour or in a safe location. A calling card will be left to inform the recipient where the flowers have been left. If redelivery is required, it may be subject to additional charges.
Delivery Confirmation: Upon delivery, you may receive confirmation. Please note, delivery signifies the transfer of risk and responsibility for the product to the recipient or their designated individual.
Florist Pimlico accepts payment through secure online methods as presented on our checkout page. Prices are inclusive of VAT and delivery charges will be stated clearly prior to order confirmation. You must provide valid payment details when placing your order. Payment is processed in full at the point of order confirmation. Orders will not be prepared or dispatched until successful payment has been received.
All payment transactions are subject to validation checks and authorisation by the payment service provider. Should your payment be refused or delayed, we are not liable for any delay or non-fulfilment of an order.
All prices, offers, and promotions are subject to change without notice, however, such changes will not affect orders already confirmed prior to the amendment.
Order Cancellation by Customer: You are entitled to cancel your order by contacting us directly, but only if the order has not already been prepared or dispatched. Once flowers are being arranged or dispatched, cancellation may not be possible due to the perishable nature of our products.
How to Cancel: To request a cancellation, provide the order number and details. If eligible for cancellation, a refund will be issued as per our refund procedures, excluding any non-refundable costs incurred.
Order Amendments: Amendments can be requested, but cannot be guaranteed if the order preparation has commenced. Please contact us promptly should you require any changes to your delivery address, recipient, message, or chosen bouquet.
Order Cancellation by Florist Pimlico: We reserve the right to cancel any order with immediate effect and issue a full refund in the event that we are unable to fulfil the order due to circumstances such as stock shortages, delivery issues, or unforeseen operational challenges.
Due to the perishable nature of flowers, we are unable to accept returns. If you are dissatisfied with the quality of the flowers on delivery or believe there has been an error, please contact us within 24 hours with photographic evidence. We will assess claims on a case-by-case basis and, where products are shown to be faulty or not as described, we will offer a suitable solution which may include a replacement or refund.
Refunds, where applicable, will be processed using the same payment method used at the time of purchase. Please allow typical banking times for refunds to appear on your statement.
Florist Pimlico endeavours to provide the freshest flowers and reliable flower delivery in Pimlico. However, under no circumstances shall we be liable for:
Our total liability in connection with any order is strictly limited to the amount paid for that order, except where such limitations are unlawful under applicable consumer protection legislation in the UK.
By using our online flower delivery service in Pimlico you confirm that:
All content on the Florist Pimlico website—including images, branding, product descriptions and designs—is protected by intellectual property laws. This material must not be reproduced, distributed, or used for commercial purposes without prior written consent from Florist Pimlico.
We are committed to safeguarding your personal information in accordance with UK data protection laws. Your details are collected solely for the purpose of fulfilling your order and improving our services. We will not share your information with third parties, except where necessary to complete delivery or comply with statutory obligations. For more information, please refer to our Privacy Policy available on our website.
These Terms & Conditions and any disputes arising herein shall be governed by and construed in accordance with the laws of England and Wales. By using our service, you agree to submit to the exclusive jurisdiction of the English courts.
Florist Pimlico reserves the right to amend these Terms & Conditions at any time. Updated terms will be posted on our website and will take immediate effect for new orders. Your continued use of our online flower delivery service in Pimlico and the surrounding areas constitutes your acceptance of any modifications.
If any clause in these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms & Conditions constitute the entire agreement between Florist Pimlico and the customer in respect of flower delivery orders placed online.
If you have any queries about these Terms & Conditions or require clarification regarding our online flower delivery in Pimlico and surrounding areas, please contact us using the appropriate form on our website or via other provided methods.
These Terms & Conditions apply to all customers placing online flower delivery orders for addresses in Pimlico and the surrounding neighbourhoods. By proceeding to use our website and confirming your order, you confirm you have read, understood, and agree to be bound by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pimlico, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pimlico.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
