At Florist Pimlico, our priority is delivering beautiful, fresh flowers that delight our customers in Pimlico and the surrounding areas. As a trusted local florist serving households and businesses, we take pride in providing high-quality bouquets and exceptional service. This page outlines our policies regarding returns, refunds, and how we address customer complaints.
We guarantee that every floral arrangement leaving our shop is hand-selected for freshness and quality. If your flowers do not meet your expectations for freshness upon delivery, we want to make it right. We recommend placing your flowers in water as soon as they arrive and following any care instructions provided to maintain their beauty for as long as possible. Our flowers are guaranteed to remain fresh for a minimum of five days from the date of delivery, provided they are cared for appropriately.
Your satisfaction is very important to us. If your flowers or gifts arrive damaged or in poor condition, please let us know within 24 hours of receiving your order. We kindly ask customers to provide a photo of the damaged or unsatisfactory item so we can thoroughly review and resolve the issue. Our team will assess your concerns swiftly to ensure a fair outcome.
Once we have reviewed your claim about a damaged or unsatisfactory delivery, you will be offered the choice of a replacement arrangement or a full refund. If you opt for a replacement, we will send a new bouquet as soon as possible, using the freshest flowers available. Refunds, when processed, will be issued to the original payment method. We strive to complete all such requests within 3-5 working days, ensuring a smooth and transparent process for our valued customers.
Due to the perishable nature of flowers, we are unable to accept returns for unwanted arrangements unless they arrived damaged, wilted, or below the standard of freshness guaranteed. Please contact us as soon as possible and within the five-day freshness window for refunds or replacements if your flowers fail to last as promised. Timely communication helps us assist you most effectively and maintains our high standards of quality for all Florist Pimlico customers.
Should you have any concerns or wish to make a formal complaint, our knowledgeable team is here to help. Please contact us with your order details, a description of the issue, and photos if appropriate. We aim to acknowledge complaints within one working day and will provide a resolution or proposed solution within three working days. We value your feedback and view every complaint as an opportunity to improve our service.
Florist Pimlico is dedicated to upholding the highest standards for every customer, whether you are ordering for your home, business, or a special occasion. You can shop with confidence knowing you are supported by a local Pimlico florist who cares deeply about your experience and satisfaction. Thank you for choosing Florist Pimlico for your flower needs.
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